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At Novolex, we take pride in supporting our families across the globe. Our team is rich in diversity and our entrepreneurial culture encourages continuous personal growth and teamwork. Our careers include manufacturing, engineering, procurement, supply chain, finance, HR, product development, sales, marketing and an ever-expanding array of others to support our continuing rapid growth.

 

 

Job Title:

Customer Service Representative     

 

Position Summary:

Creating a positive and memorable Customer Service experience to all Customers.  Managing orders from customer enquiry to ensure successful shipment, invoicing and receipt of goods.

 

Essential Functions & Key Responsibilities:

  • Manage portfolio of customers, ensuring orders are processed in an accurate and timely fashion to ensure on-time and in-full delivery.
  • Communicate effectively with customers, brokers, and team members to showcase WNA as a valued supplier and partner.
  • Prioritize workload to balance multiple customer requests and deliver responses within agreed upon timeframe.
  • Collaborate with Operations, Finance, and others as needed to ensure orders are successfully processed and fulfilled.
  • Contribute to team meetings, offering feedback on daily workload and streamlining activities within the team
  • Develop and document procedures to be used in training others on customer requirements.
  • Answer customer enquiries regarding product information, order status, shipment tracking, etc.
  • Call customers regarding back orders or short shipments
  • Run Open Order report daily to ensure all orders are properly confirmed and released to shipping as needed.
  • Obtain freight quotes when needed.
  • Respond to customer complaints and fill out customer complaint form in a timely manner.

                                                                   

Candidate Requirements:

  • High School diploma or equivalent
  • 3 – 5 years of customer service experience
  • Customer-focused mindset, experience in fast-paced manufacturing environment preferred.
  • Professional phone and email etiquette
  • Ability to manage multiple priorities, support overall team activities, and contribute to business success
  • Problem-Solving Ability

Intermediate computer skills – Outlook, Excel, and Word.  Order management

Following GMP in compliance with all food safety requirements.

Novolex does not publicly post salary information on job boards.

Novolex™ is committed to providing equal employment opportunity in all employment practices, including but not limited to, selection, hiring, promotion, transfer, and compensation to all qualified applicants and employees without regard to age, race, color, national origin, sex, pregnancy, sexual orientation, gender identity, religion, handicap or disability, genetics, citizenship status, service member or veteran status, or any other category protected by federal, state, or local law. Any individual, who because of his or her disability, needs an accommodation in connection with an aspect of the Company’s application process should contact Jamie Wells at hrcompliance@novolex.com.

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