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At Novolex, we take pride in supporting our families across the globe. Our team is rich in diversity and our entrepreneurial culture encourages continuous personal growth and teamwork. Our careers include manufacturing, engineering, procurement, supply chain, finance, HR, product development, sales, marketing and an ever-expanding array of others to support our continuing rapid growth.




Job Title:

Credit and Collections Analyst


Position Summary:

Reporting to the Credit & Collections Director, this position is responsible for performing a range of Accounts Receivable functions to include timely and accurate recording of payments from a variety of sources; interacting with Fortune 500 customers by phone and email regarding payments, insufficient funds checks, etc.; responding to customer inquiries; and applying refunds back to a customer’s account.  The analyst will also maintain strong relationships with customers and our sales group, work collaboratively as a team and handle other duties as assigned.  In addition to daily responsibilities, the analyst will assist with monthly AR performance reporting and identifying/implementing process improvements within the AR team.


Essential Functions & Key Responsibilities:

  • Coordinate follow-up procedures on past due accounts.
  • Monitoring customer accounts for payment trends.
  • Researching, preparing, and processing credits to customer accounts.
  • Facilitates successful interaction with internal and external customers’ inquiries. 
  • Communicates effectively with all levels of payers to confirm payments of past dues and disputes.
  • Resolve issues with payment differences/short pays.
  • Reviews aging and past due receivables daily to develop collection strategy.
  • Work with 3rd party auditors as needed.
  • Researches, escalates, and resolves any billing discrepancies.
  • Assist the Director with approving credit applications of new customers.
  • Works as a team player with special projects as assigned.
  • Cross train with other department members in credit and collections.
  • Provide necessary reporting to the management team.


Candidate Requirements:

  • 2 or 4 year degree preferred with emphasis in Accounting or Finance.
  • Experience in Commercial Credit & Collections is a plus. 
  • Experience with SAP strongly preferred.
  • Experience in a manufacturing environment who sells to large retailers is a plus.
  • Strong customer service skills.
  • Excellent oral and written communication abilities.
  • Ability to multi-task.
  • Possess high level of initiative, personal responsibility, high productivity, and ability to manage multiple priorities simultaneously.  Must be dependable with a strong work ethic.
  • High level of competency with Microsoft Office Programs.  Advanced knowledge and experience with Microsoft Excel required, including pivot tables.
  • Ability to become acclimated with multiple ERP systems.
  • Excellent organizational skills and strong attention to details.


Please no recruiting agencies

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Novolex does not publicly post salary information on job boards.

Novolex™ is committed to providing equal employment opportunity in all employment practices, including but not limited to, selection, hiring, promotion, transfer, and compensation to all qualified applicants and employees without regard to age, race, color, national origin, sex, pregnancy, sexual orientation, gender identity, religion, handicap or disability, genetics, citizenship status, service member or veteran status, or any other category protected by federal, state, or local law. Any individual, who because of his or her disability, needs an accommodation in connection with an aspect of the Company’s application process should contact Jamie Wells at hrcompliance@novolex.com.


City:  Hartsville
State:  SC