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At Novolex, we take pride in supporting our families across the globe. Our team is rich in diversity and our entrepreneurial culture encourages continuous personal growth and teamwork. Our careers include manufacturing, engineering, procurement, supply chain, finance, HR, product development, sales, marketing and an ever-expanding array of others to support our continuing rapid growth.



Job Title:

Order Management/Customer Service Representative


Position Summary:

The Order Management/Customer Service Representative manages assigned customer accounts, from entry to delivery, to ensure customers’ expectations are achieved.  Effectively develops relationships with customers, as well as Sales and Manufacturing personnel, through excellent service and regular communication.


Essential Functions & Key Responsibilities:

  • Efficiently and accurately executes the Order Management process, from entry to delivery, for assigned accounts to ensure the customer’s expectations are met. 
  • Acts as primary contact in understanding and responding to customer needs and issues. Responds to customer inquiries expeditiously, offering alternatives and striving towards first-call resolution.
  • Proactively anticipates problems, and effectively resolves them before they become major issues.
  • Supports inventory management by monitoring and reporting inventory status and initiating recommendations and actions to adjust or replenish inventory levels.
  • Understands all steps of the order fulfillment process utilizing network systems, word processing and spreadsheet applications.
  • Develops relationships with Sales, Finance and Marketing Professionals to assure accurate order pricing and product on all customer orders. Provides timely, complete and direct information to communicate within the organization and the customer base. 
  • Prepares clear, concise reports, documentation and routine customer correspondence.
  • Promptly address any customer complaint for damages, shortages and incorrect quantity or item and see them through to resolution leveraging tracking tool.
  • Support the Customer Service Manager with general ad hoc customer service activities and other tasks as required


Candidate Requirements:

  • High school diploma required.  Associate’s or bachelor’s degree in Business preferred.
  • Prior successful packaging industry customer service experience and/or a proven track record of accomplishments in working in an environment servicing internal and external customers.
  • Ability to work independently with minimal supervision and manage multiple priorities.
  • Strong written, verbal, and interpersonal communication skills.
  • Proficiency using technology, including MS Office software. Familiarity with end-to-end process and order management business software (AS400/JDE/PRMS) is preferred.
  • Ability to effectively communicate and follow-up with questions, comments or concerns in the manufacturing environment.



Please no recruiting agencies

Following GMP in compliance with all food safety requirements.

Novolex does not publicly post salary information on job boards.

Novolex™ is committed to providing equal employment opportunity in all employment practices, including but not limited to, selection, hiring, promotion, transfer, and compensation to all qualified applicants and employees without regard to age, race, color, national origin, sex, pregnancy, sexual orientation, gender identity, religion, handicap or disability, genetics, citizenship status, service member or veteran status, or any other category protected by federal, state, or local law. Any individual, who because of his or her disability, needs an accommodation in connection with an aspect of the Company’s application process should contact Jamie Wells at hrcompliance@novolex.com.


City:  Chicago
State:  IL

Nearest Major Market: Chicago